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Creating Loyalty Cards

Loopin Hawaii offers various types of digital loyalty cards to suit different business needs. Each card type serves a specific purpose and can be customized to match your brand and business requirements.

Stamp Cards

Stamp cards are one of the most popular loyalty programs. Customers collect stamps with each purchase and earn rewards when they reach certain milestones.

Creating a Stamp Card:

Information Section Setup:

  1. Card Description
    • Enter a brief, clear description of your stamp card program
      • Example: “Collect 10 stamps and get a free coffee!”
  2. How to Earn Stamps
    • Clearly explain what customers need to do to earn a stamp
      • Example: “Earn 1 stamp for every $5 spent” or “Get 1 stamp per visit”
  3. Company Information
    • Enter your business name in the “Company Name” field
    • This will appear on the customer’s digital card
  4. Reward Details
    • Describe what customers will receive when they complete their stamp card
    • Be specific about the reward value and any terms
  5. Customer Messages
    • Earned Stamp Message: Create a message customers see when they earn a stamp
      • Example: “Great! You earned a stamp. Only 3 more to go!”
    • Earned Reward Message: Write a message for when customers earn their reward
      • Example: “Congratulations! You’ve earned a free coffee!”

Stamp Configuration:

  • Number of Stamps for Card Completion
    • Set how many stamps customers need to collect to earn the basic reward
    • Common options: 5, 8, 10, or 12 stamps
  • Multi-Rewards Setup (Optional)
    • Create multiple reward tiers by entering stamp counts separated by commas
      • Example: “3,6,9” means customers get rewards at 3, 6, and 9 stamps
    • This encourages continued engagement
  • Automatic Redemption
    • Choose “Yes” if you want rewards to be automatically applied
    • Choose “No” if customers need to manually redeem their rewards

Referral Program Settings:

  • Activate Referral Program
    • Choose “Active” to enable customers to refer friends
    • Choose “Inactive” to disable referrals
  • Referral Rewards
    • Bonus Timing: Choose when referral bonuses are issued
    • Referrer Stamps: Set how many stamps the referring customer gets
    • New Customer Stamps: Set how many stamps new referred customers receive

Card Links and Information:

  1. Active Links
    • Add useful links to your stamp card:
      • URL: Your website or social media
      • Phone: Your business phone number
      • Email: Contact email address
      • Address: Your business location
      • Enter the link information and the text that will appear on the card
  2. Feedback Links
    • Add links where customers can leave reviews
    • Common options: Google Reviews, Yelp, Facebook
  3. Terms of Use
    • Enable this toggle to include terms and conditions on your card
    • Enter your specific terms in the text field
    • Add a link to your full terms and conditions if needed

Issuer Information:

  1. Business Details
    • Company Name: Your official business name
    • Email: Your business contact email
    • Contact Number: Your business phone number
    • This information appears on the back of the digital card

Finalizing Your Stamp Card:

  1. Activate the Card
    • Click the “Activate” button under the card preview
    • This makes your card template ready for use
  2. Complete Setup
    • Click the “Finish” button to save all your settings
    • Your stamp card is now ready to be shared with customers

Tips for Success:

  • Keep your stamp requirements reasonable and achievable
  • Make sure your reward is valuable enough to motivate customers
  • Use clear, friendly language in your messages
  • Test your card before launching to ensure everything works correctly

Multipass Cards

Multipass cards are perfect for businesses offering services or experiences. Customers can use these cards multiple times until they expire or reach a usage limit.

Creating a Multipass Card:

Getting Started:

  1. Access Card Creation
    • Log into your Loopin Hawaii account at app.loophawaii.com
    • Navigate to the Cards module from the left-hand menu
    • Choose to create a new card from scratch for full customization
  2. Select Card Type
    • Choose “Multipass” from the available card types
    • Click “Continue” to proceed to the settings section

Settings Configuration:

  • Basic Settings
    • Language: Select the language for your multipass card
    • Card Expiration: Choose how long the card remains valid
    • Recommended: “Fixed term after card issuing”
    • Set the number of days the card remains active after activation
  • Business Locations
    • Select all locations where the multipass can be used
    • Multiple locations can be selected for businesses with multiple outlets
  • Card Issuing Form Fields
    • Customize what information you collect from customers:
    • Field Type: Choose from text, email, phone, etc.
    • Field Name: What the field will be called
    • Required: Make fields mandatory if needed
    • Unique: Ensure no duplicate entries for specific fields
  • Analytics and Tracking
    • UTM Tracking: Set up channel tracking for marketing analytics
    • Source Name: Name your marketing channel (e.g., “Facebook”, “Email Campaign”)
    • Phone Mask: Choose regional settings for phone number formatting
  • Privacy and Legal
    • Privacy Policy: Enable and customize your privacy policy text
    • Data Consent: Add consent checkbox for personal data processing
    • Analytics Script: Add custom tracking codes if needed

Design Customization:

  • Stamp Design
    • Stamp Count: Set how many uses trigger rewards
    • Active Stamp Icon: Choose or upload icon for completed uses
    • Inactive Stamp Icon: Choose or upload icon for remaining uses
  • Visual Elements
    • Logo: Upload your business logo for the card and forms
    • Icon: Upload icon for push notifications
    • Background: Add background image under stamps
  • Color Scheme
    • Customize colors for:
    • Card background
    • Text color
    • Stamp background
    • Outline color
    • Active and inactive stamps
  • Field Display
    • Field Selection: Choose which fields appear on the card
    • Field Names: Customize the text that appears for each field
    • Logo Display: Choose whether logo appears on issuing form
    • Background Color: Enable background color on issuing form

Information Setup:

  1. Card Content
    • Card Description: Write a clear description of your multipass
    • Company Name: Enter your business name
    • Service Name: Describe the service offered (appears instead of custom fields)
  2. Points and Usage
    • Points per Use: Set how many points customers earn per use
    • Usage Message: Create message shown when card is used
    • Example: “Thanks for visiting! You’ve earned 10 points.”
  3. Referral Program
    • Program Status: Activate or deactivate referral features
    • Bonus Timing: Choose when referral bonuses are awarded
    • Referrer Points: Points earned by customers who refer others
    • New Customer Points: Points earned by referred customers
    • Referrer Stamps: Stamps awarded to referring customers
    • New Customer Stamps: Stamps awarded to new referred customers
  4. Links and Legal Information
    • Active Links: Add business website, phone, email, address
    • Feedback Links: Add review platforms and feedback channels
    • Terms of Use: Include terms and conditions
    • Issuer Information: Add complete business contact details

Finalizing Your Multipass:

  1. Preview and Activate
    • Click “Activate” to enable the card template
    • Click “Finish” to complete the setup process
  2. Save and Preview
    • Review your card in the preview popup
    • Scan the QR code to test the card
    • Copy the card link for distribution
    • Click “Activate Card” to make it live

Best Practices for Multipass Cards:

  • Set realistic expiration dates that give customers time to use the card
  • Make the service description clear and appealing
  • Consider offering bonus points for referrals to increase customer acquisition
  • Test the card thoroughly before launching
  • Monitor usage patterns to optimize your offering

Cashback Cards

Cashback cards reward customers with a percentage of their spending returned as credit or cash. These cards are excellent for encouraging repeat purchases and building customer loyalty.

Creating a Cashback Card:

Initial Setup:

  1. Access Card Creation
    • Log into your Loopin Hawaii dashboard
    • Navigate to the Cards module
    • Select “Create from scratch” for full customization
  2. Select Cashback Card Type
    • Choose “Cashback” from the available card types
    • Click “Continue” to proceed to settings

Settings Configuration:

  • Basic Settings
    • Language: Select the language for your cashback card
    • Lifetime Points Validity: Set how long earned points remain valid
    • Choose “Fixed term after bonuses earned” for time-limited points
    • Set the number of days points remain active
  • Business Locations
    • Select all locations where the cashback card can be used
    • Multiple locations can be selected for chain businesses

Customer Tier System:

  • Cardholder Status Tiers
    • Create different cashback levels based on customer spending:
    • Tier Name: Name your tier (e.g., “Bronze”, “Silver”, “Gold”)
    • Spend to Achieve: Set spending amount required for each tier
    • Percentage: Set cashback percentage for each tier
    • Example tiers:
      • Bronze: $0 spent, 2% cashback
      • Silver: $500 spent, 3% cashback
      • Gold: $1000 spent, 5% cashback
  • Managing Tiers
    • Remove tiers using the delete button if needed
    • Add additional tiers using the “Add Tier” button
    • Create as many tiers as needed for your business model

Form and Data Collection:

  • Card Issuing Form
    • Field Type: Choose what information to collect (text, email, phone, etc.)
    • Field Name: Customize the name of each field
    • Required Fields: Make important fields mandatory
    • Unique Fields: Prevent duplicate entries where needed
  • Marketing and Analytics
    • UTM Tracking: Set up campaign tracking
    • Source Name: Name your marketing channels
    • Phone Mask: Set regional phone number formatting
    • Analytics Script: Add custom tracking codes
  • Privacy and Legal Compliance
    • Privacy Policy: Enable and customize privacy policy text
    • Data Consent: Add consent checkbox for data processing
    • Ensure compliance with local privacy laws

Design and Branding:

  1. Visual Elements
    • Logo: Upload your business logo
    • Icon: Upload icon for push notifications
    • Color Scheme: Customize card colors to match your brand
  2. Card Information
    • Card Description: Write a clear explanation of your cashback program
    • Company Name: Enter your business name
    • Cashback Details: Explain how customers earn and redeem cashback

Program Rules and Links:

  1. Active Links
    • Add important business links:
    • Website URL
    • Phone number
    • Email address
    • Physical address
  2. Feedback and Reviews
    • Add links to review platforms
    • Include customer feedback channels
  3. Terms and Conditions
    • Terms of Use: Include program terms and conditions
    • Full T&C Link: Link to complete terms and conditions
    • Issuer Information: Add complete business contact details

Activation and Launch:

  1. Final Steps
    • Review all settings and information
    • Click “Activate” to enable the card template
    • Click “Finish” to complete the setup

Cashback Card Best Practices:

  • Set Realistic Percentages: Ensure cashback rates are sustainable for your business
  • Clear Communication: Make it easy for customers to understand how they earn cashback
  • Tier Benefits: Make higher tiers attractive enough to encourage increased spending
  • Regular Promotions: Consider bonus cashback periods to drive sales
  • Easy Redemption: Make it simple for customers to use their earned cashback
  • Track Performance: Monitor which tiers are most popular and adjust accordingly

Example Cashback Structure:

  • Tier 1 (New Customer): 2% cashback on all purchases
  • Tier 2 ($300 spent): 3% cashback + birthday bonus
  • Tier 3 ($750 spent): 4% cashback + exclusive offers
  • Tier 4 ($1500 spent): 5% cashback + VIP customer service

This tiered approach encourages customers to increase their spending to reach higher cashback rates, building long-term loyalty and increasing customer lifetime value.

Certificate Cards

Certificate cards are perfect for promotional gift certificates, vouchers, or prepaid services. These cards typically have an attributed monetary value in your system and can be redeemed for products or services. Due to regulatory requirement, please include the word “promotional” or “point cards”.

Key Features of Certificate Cards:

  • Set specific monetary values
  • Control expiration dates
  • Track redemption status
  • Customize for different occasions (birthdays, holidays, corporate gifts)

Best Use Cases:

  • Gift certificates for retail stores
  • Service vouchers (spa treatments, restaurant meals)
  • Corporate rewards and incentives
  • Holiday and special occasion gifts

Coupon Cards

Coupon cards offer discounts or special deals to customers. They’re excellent for promoting specific products, clearing inventory, or attracting new customers.

Coupon Card Benefits:

  • Percentage or fixed amount discounts
  • Product-specific offers
  • Time-limited promotions
  • New customer acquisition tools

Effective Coupon Strategies:

  • First-time customer discounts
  • Seasonal promotions
  • Bundle deals
  • Loyalty rewards for existing customers

Membership Cards

Membership cards provide ongoing benefits and exclusive access to members. These cards are ideal for creating a sense of community and encouraging long-term customer relationships.

Membership Card Features:

  • Exclusive member pricing
  • Special access to events or products
  • Member-only communications
  • Tiered membership levels

Membership Program Ideas:

  • VIP customer programs
  • Subscription-based services
  • Professional associations
  • Club memberships

Discount Cards

Discount cards provide ongoing savings to cardholders. Unlike coupons, these cards typically offer permanent discounts as long as the card is valid.

Discount Card Applications:

  • Student discounts
  • Senior citizen savings
  • Employee benefits
  • Bulk purchase discounts

Reward Cards

Reward cards are comprehensive loyalty programs that can combine elements from other card types. They often include points, tiers, and various redemption options.

Reward Card Components:

  • Point accumulation system
  • Multiple redemption options
  • Tier-based benefits
  • Bonus point opportunities

Installing Cards on Mobile Devices

Once you’ve created your digital loyalty cards, customers need to install them on their mobile devices. Loopin Hawaii supports both iPhone and Android devices.

iPhone (iOS) Installation

For Customers Using iPhones:

  1. Receiving the Card
    • Customers receive a link to their digital card via email, SMS, or QR code
    • The link works directly in Safari or other iOS browsers
  2. Adding to Apple Wallet
    • When customers open the card link, they’ll see an “Add to Apple Wallet” button
    • Tapping this button automatically adds the card to their iPhone’s Wallet app
  3. Accessing the Card
    • Cards appear in the Apple Wallet app alongside credit cards and other passes
    • Customers can access cards even without internet connection
    • Cards can be organized and managed within the Wallet app
  4. Using the Card
    • Customers simply open their Wallet app and select the loyalty card
    • Show the card to staff for scanning or manual entry
    • Some cards may include QR codes for easy scanning

Troubleshooting iOS Installation:

  • Ensure customers are using Safari browser for best compatibility
  • Check that the customer’s iOS version supports Wallet functionality
  • Verify the card link is working correctly

Android Installation

For Customers Using Android Devices:

  1. Receiving the Card
    • Customers receive the card link via email, SMS, or QR code
    • Links work in Chrome and other Android browsers
  2. Adding to Google Pay
    • Android users can add cards to Google Pay (formerly Google Wallet)
    • The “Add to Google Pay” button appears when opening the card link
  3. Alternative Installation
    • If Google Pay isn’t available, cards can be saved as bookmarks
    • Cards can also be accessed directly through the browser
  4. Using the Card
    • Access cards through Google Pay app
    • Cards remain accessible offline once downloaded
    • Show card screen to staff for scanning or verification

Android Installation Tips:

  • Recommend Google Pay for the best user experience
  • Ensure customers have updated browsers
  • Provide alternative access methods for older devices

Restoring Cards

Sometimes customers may need to restore their digital loyalty cards due to device changes, app updates, or accidental deletion.

Card Restoration Process:

  1. Identify the Issue
    • Card missing from wallet app
    • Card not displaying correctly
    • Card data appears outdated
  2. Restoration Methods
    • Re-download: Use the original card link to re-add the card
    • Email Recovery: Send a new card link to the customer’s email
    • QR Code: Generate a new QR code for the customer to scan
  3. Business Owner Actions
    • Access customer records in your Loopin Hawaii dashboard
    • Generate new card links for customers who need them
    • Update customer information if needed
  4. Prevention Tips
    • Encourage customers to keep card emails for future reference
    • Provide clear instructions on card installation
  5. Offer customer support for technical issues
Updated on August 22, 2025
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