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Creating Loyalty Cards

Loopin Hawaii offers various types of digital loyalty cards to suit different business needs. Each card type serves a specific purpose and can be customized to match your brand and business requirements.

Stamp Cards

Stamp cards are one of the most popular loyalty programs. Customers collect stamps with each purchase and earn rewards when they reach certain milestones.

Creating a Stamp Card:

Information Section Setup:

  1. Card Description
    • Enter a brief, clear description of your stamp card program
      • Example: “Collect 10 stamps and get a free coffee!”
  2. How to Earn Stamps
    • Clearly explain what customers need to do to earn a stamp
      • Example: “Earn 1 stamp for every $5 spent” or “Get 1 stamp per visit”
  3. Company Information
    • Enter your business name in the “Company Name” field
    • This will appear on the customer’s digital card
  4. Reward Details
    • Describe what customers will receive when they complete their stamp card
    • Be specific about the reward value and any terms
  5. Customer Messages
    • Earned Stamp Message: Create a message customers see when they earn a stamp
      • Example: “Great! You earned a stamp. Only 3 more to go!”
    • Earned Reward Message: Write a message for when customers earn their reward
      • Example: “Congratulations! You’ve earned a free coffee!”

Stamp Configuration:

  • Number of Stamps for Card Completion
    • Set how many stamps customers need to collect to earn the basic reward
    • Common options: 5, 8, 10, or 12 stamps
  • Multi-Rewards Setup (Optional)
    • Create multiple reward tiers by entering stamp counts separated by commas
      • Example: “3,6,9” means customers get rewards at 3, 6, and 9 stamps
    • This encourages continued engagement
  • Automatic Redemption
    • Choose “Yes” if you want rewards to be automatically applied
    • Choose “No” if customers need to manually redeem their rewards

Referral Program Settings:

  • Activate Referral Program
    • Choose “Active” to enable customers to refer friends
    • Choose “Inactive” to disable referrals
  • Referral Rewards
    • Bonus Timing: Choose when referral bonuses are issued
    • Referrer Stamps: Set how many stamps the referring customer gets
    • New Customer Stamps: Set how many stamps new referred customers receive

Card Links and Information:

  1. Active Links
    • Add useful links to your stamp card:
      • URL: Your website or social media
      • Phone: Your business phone number
      • Email: Contact email address
      • Address: Your business location
      • Enter the link information and the text that will appear on the card
  2. Feedback Links
    • Add links where customers can leave reviews
    • Common options: Google Reviews, Yelp, Facebook
  3. Terms of Use
    • Enable this toggle to include terms and conditions on your card
    • Enter your specific terms in the text field
    • Add a link to your full terms and conditions if needed

Issuer Information:

  1. Business Details
    • Company Name: Your official business name
    • Email: Your business contact email
    • Contact Number: Your business phone number
    • This information appears on the back of the digital card

Finalizing Your Stamp Card:

  1. Activate the Card
    • Click the “Activate” button under the card preview
    • This makes your card template ready for use
  2. Complete Setup
    • Click the “Finish” button to save all your settings
    • Your stamp card is now ready to be shared with customers

Tips for Success:

  • Keep your stamp requirements reasonable and achievable
  • Make sure your reward is valuable enough to motivate customers
  • Use clear, friendly language in your messages
  • Test your card before launching to ensure everything works correctly

Membership Cards

Membership cards provide ongoing benefits and exclusive access to members. These cards are ideal for creating a sense of community and encouraging long-term customer relationships.

Membership Card Features:

  • Exclusive member pricing
  • Special access to events or products
  • Member-only communications
  • Tiered membership levels

Membership Program Ideas:

  • VIP customer programs
  • Subscription-based services
  • Professional associations
  • Club memberships

Reward Cards

Reward cards are comprehensive loyalty programs that can combine elements from other card types. They often include points, tiers, and various redemption options.

Reward Card Components:

  • Point accumulation system
  • Multiple redemption options
  • Tier-based benefits
  • Bonus point opportunities

Installing Cards on Mobile Devices

Once you’ve created your digital loyalty cards, customers need to install them on their mobile devices. Loopin Hawaii supports both iPhone and Android devices.

iPhone (iOS) Installation

For Customers Using iPhones:

  1. Receiving the Card
    • Customers receive a link to their digital card via email, SMS, or QR code
    • The link works directly in Safari or other iOS browsers
  2. Adding to Apple Wallet
    • When customers open the card link, they’ll see an “Add to Apple Wallet” button
    • Tapping this button automatically adds the card to their iPhone’s Wallet app
  3. Accessing the Card
    • Cards appear in the Apple Wallet app alongside credit cards and other passes
    • Customers can access cards even without internet connection
    • Cards can be organized and managed within the Wallet app
  4. Using the Card
    • Customers simply open their Wallet app and select the loyalty card
    • Show the card to staff for scanning or manual entry
    • Some cards may include QR codes for easy scanning

Troubleshooting iOS Installation:

  • Ensure customers are using Safari browser for best compatibility
  • Check that the customer’s iOS version supports Wallet functionality
  • Verify the card link is working correctly

Android Installation

For Customers Using Android Devices:

  1. Receiving the Card
    • Customers receive the card link via email, SMS, or QR code
    • Links work in Chrome and other Android browsers
  2. Adding to Google Pay
    • Android users can add cards to Google Pay (formerly Google Wallet)
    • The “Add to Google Pay” button appears when opening the card link
  3. Alternative Installation
    • If Google Pay isn’t available, cards can be saved as bookmarks
    • Cards can also be accessed directly through the browser
  4. Using the Card
    • Access cards through Google Pay app
    • Cards remain accessible offline once downloaded
    • Show card screen to staff for scanning or verification

Android Installation Tips:

  • Recommend Google Pay for the best user experience
  • Ensure customers have updated browsers
  • Provide alternative access methods for older devices

Restoring Cards

Sometimes customers may need to restore their digital loyalty cards due to device changes, app updates, or accidental deletion.

Card Restoration Process:

  1. Identify the Issue
    • Card missing from wallet app
    • Card not displaying correctly
    • Card data appears outdated
  2. Restoration Methods
    • Re-download: Use the original card link to re-add the card
    • Email Recovery: Send a new card link to the customer’s email
    • QR Code: Generate a new QR code for the customer to scan
  3. Business Owner Actions
    • Access customer records in your Loopin Hawaii dashboard
    • Generate new card links for customers who need them
    • Update customer information if needed
  4. Prevention Tips
    • Encourage customers to keep card emails for future reference
    • Provide clear instructions on card installation
  5. Offer customer support for technical issues
Updated on June 19, 2026
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