Sometimes customers may need to restore their digital loyalty cards due to device changes, app updates, or accidental deletion.
Card Restoration Process:
- Identify the Issue
- Card missing from wallet app
- Card not displaying correctly
- Card data appears outdated
- Restoration Methods
- Re-download: Use the original card link to re-add the card
- Email Recovery: Send a new card link to the customer’s email
- QR Code: Generate a new QR code for the customer to scan
- Business Owner Actions
- Access customer records in your Loopin Hawaii dashboard
- Generate new card links for customers who need them
- Update customer information if needed
- Prevention Tips
- Encourage customers to keep card emails for future reference
- Provide clear instructions on card installation
- Offer customer support for technical issues